Calm, friendly feeling when entering the unit instantly tells you this is a safe pleasant environment for people to be cared for. Staff busy about their work but always happy to answer and update on any questions or queries. Family are also kept aware of incidents outside of visits for peace of mind.
My brother has dementia, and resides at Brookfield House. The staff and management both care for and look after the residents to a high standard. The staff members are always very welcoming when I visit and very genial. In my opinion, the rooms should be upgraded, although very clean etc, I think they are a bit dismal.
In general, I think that my brother is being well cared for. Although no doubt problematic at times, he can be a bit demanding of attention. Nonetheless, the care and attention he receives from the staff is nothing but very caring and professional.
My dad has been a permanent resident at Carders - Brookfield for over 2 years now. As a family we were anxious about dad going into 24-hour care and looked at several other care homes prior to making our decision. Since my dad has been a resident in Brookfield he has received the best care we could have wished for and over time his dementia has worsened and health needs have changed. However, the staff at Brookfield have always adapted the care he needs and tailored his care for his changing needs.
The staff always provide the best care and are so attentive. As a family we feel 100% reassured that he is now in the right place and receiving the best care. We cannot thank Brookfield enough. Thanks so much.
My father has now been in full time care at Brookfield House Dementia Care Home for just over 3 months. It was one of the hardest decisions the family had to make admitting Dad into full-time care but I have to say he has been made to feel very welcome and looked after by all the staff in a caring and professional manner.
The staff have also made our family feel more at ease with the toughest decisions we have had to make. Thank you.
Party planner organised a birthday party for my mother-in-law - she never stopped making sure everyone was involved and enjoyed themselves, cake, singer and usual decorations included. She is obviously loved by the residents. Felt very comfortable and inclusive. All the staff were involved and made everyone happy.
Very happy with them, they are competent in what they do. Staff are very good and reliable in everything they do. Visitors are great, residents are lovely.
